Question 1

Do I need a diagnosis or NDIS plan?

Accepted Answer

Not at all. Self-managed and plan-managed NDIS participants are welcome, as are self-funded families and those still waiting on an assessment. We're happy to have an honest chat either way.

Question 2

How quickly can we start?

Accepted Answer

We're currently accepting 3–4 new families for weekday sessions. After a free 15-minute chat, we can usually book the initial assessment soon after — message us and we'll give you an honest timeframe.

Question 3

What happens in the first chat?

Accepted Answer

It's a relaxed 15-minute phone or WhatsApp chat. You tell us a little about your child and what you'd like help with, we explain how we work, and together we decide whether it feels like a good fit. No pressure, no cost.

Question 4

What is ABA, and is it right for my child?

Accepted Answer

Applied Behaviour Analysis (ABA) is an evidence-based approach that looks at how children learn and what helps new skills stick. Modern ABA is play-based, individualised and respectful — focused on meaningful everyday skills, never compliance for its own sake. The first chat is the best way to work out whether it suits your child.

Question 5

Is your approach play-based and respectful?

Accepted Answer

Yes. Sessions are child-led and play-based, and we're assent-based — if your child says no, we listen and adjust. We combine ABA with Positive Behaviour Support and never use punishment-based methods.

Question 6

Who supervises my child's program?

Accepted Answer

Programs are designed and delivered by our clinician, Nor Laili — a Master of ABA candidate, Monash University (final semester) and Certified Behaviour Analyst (CBA) candidate — with regular clinical supervision from a BCBA.

Question 7

How involved do parents need to be?

Accepted Answer

The more involved, the better — but we keep it realistic. Parent coaching is built into every program so the strategies keep working between sessions, in a way that fits your family's week.

Question 8

Do you work with my child's speech pathologist or OT?

Accepted Answer

Absolutely. With your permission we're happy to share strategies and collaborate with your child's speech pathologist, OT, paediatrician, kinder and school.

Question 9

Where do sessions happen?

Accepted Answer

At home, at kinder or school (with permission), or out in the community — wherever the skills matter most for your child.

Question 10

How long and how often are sessions?

Accepted Answer

A typical program is 2-hour sessions, 3–4 days per week, always tailored to your child and your family's routine.

Question 11

What ages do you support?

Accepted Answer

We mainly support children aged around 2–12. If your child is outside this range, message us and we'll let you know honestly whether we can help.

Question 12

Which areas do you cover?

Accepted Answer

Melbourne CBD & inner suburbs, and South East Melbourne — including Clayton, Caulfield, Glen Waverley, Dandenong, Endeavour Hills, Narre Warren, Berwick, Cranbourne. Not sure if we cover your suburb? Just send a message.

Question 13

Do you speak Bahasa Indonesia?

Accepted Answer

Ya! Our clinician speaks English and Bahasa Indonesia, so Indonesian-speaking families in Melbourne are very welcome.

Question 14

How much does it cost?

Accepted Answer

We keep our hourly rates transparent — message us for a quick, no-obligation quote based on your child's program. The first 15-minute chat is free.

Question 15

Can I use my NDIS funding?

Accepted Answer

Yes, if your plan is self-managed or plan-managed. We provide clear invoices for self-managed families, or invoice your plan manager directly. We are not an NDIS registered provider.

Question 16

Do you work with NDIA-managed plans?

Accepted Answer

We're not able to support NDIA-managed (agency-managed) plans at this time.

Question 17

What is your cancellation policy?

Accepted Answer

We ask for 48 hours' notice if you need to cancel — life with kids happens, so just let us know as early as you can. No lock-in contracts.

Question 18

What do the Thriving Kids changes mean for us?

Accepted Answer

The Australian Government's Thriving Kids program for young children with developmental delay and/or autism with low to moderate support needs is being rolled out, with changes to NDIS access for this group planned for later years. Children currently on the NDIS continue to be supported. We're happy to talk through what it might mean for your family — general information only, please check health.gov.au and ndis.gov.au for the latest.

Frequently asked questions

Getting started

About ABA

Sessions

Fees & funding

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